Visual Aid 1.7.4: How can I be assertive?

Introduce how to be assertive at work  

Highlight that in both case, passive and aggressive, people are not happy. One is the looser the other the winner which makes collaboration difficult. At the same time, it is important to highlight that in certain circumstances it might be wise to remain silent.

Would trainees be aware of such incidents? Let them state.

Introduce assertiveness as the required 3^rd way, which is based on respect of all people’s needs.

Then explain characteristics of assertive behaviour.

Introduce how to be assertive at work                                      30 Min

Visual Aid 1.7.4:  How can I be assertive? 

How can I be assertive: I
-          respect other opinions and needs -          am calm and speak in low voice -          speak up for myself -          believe in my opinion and right to be heard -          have eye contact and have a dialogue -          value other person’s argument/point of view -          get needs met since it is consensus focused	-          use “I statements” -          stick to facts