Visual Aid 1.3.10: Summary

 Visual Aid 1.3.10:  Summary

To communicate positively	Think what you want to achieve!
-      No general statements -      Ask questions to clarify -      Do not pass the blame -      Use specific situation to make statement -      Provide specific suggestions -      Leave it open to a person to accept or not -      Use ‘I sentences’ to make your point -      Avoid ‘YOU’ sentences