Do you know? 90% of our communication is non-verbal!

Possible feedback: Fareeda wants Ahmad to be in time and come back for dinner and orders him to do so. Ahmad avoids a clear answer and does not make a commitment. Has Fareeda achieved what she wanted to achieve? Has Ahmad provided the answer he actually wanted to tell? How could she and how could Ahmad communicate better so that both needs are met?

Ask trainees whether they have experienced similar situations. Further explore that there are various forms to communicate messages, feelings and information. Ask trainees about other ways how we communicate.

Note down the inputs and highlight that there are verbal and nonverbal ways of communicating.

Exercise: Role Play: Make groups, three trainees in each group. Invite two members of each group to greet each other (saying good morning/ good afternoon. How are you?). Encourage them to greet each other in a number of ways (sad, enthusiastically, aggressively, kind, distanced). Third member of each group will observe and note. They will use different gestures, tone, shaking hands etc.

After the role play ask the participants to take their seats and start discussing the verbal part and non-verbal parts when greeting. Help participants to recognise different nonverbal parts and their impact. Then establish the two categories of non-verbal communication by explaining visual aid.

Visual Aid 1.3.5: Verbal-Non Verbal Communication

Verbal Communication	Non Verbal Communication
Any communication based on words/language   -          Spoken -          Written communication	Any communication which does not use words -          Body language -          Face expression -          Touch -          Postures -          Clothing/Hairstyle -          Sounds (hmmm, uh, etc.) -          Smell -          Mostly unconscious
Do you know? 90% of our communication is non-verbal!

Discuss with trainees about gender differences when it comes to communication. Do they see any