Unit 1.3: Communication

Unit 1.3: Communication

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Learning Objective

After the completion of the session, trainees will be able to

-          understand importance of communication

-          understand the role of non-verbal communication

-          sees role of verbal communication to express well

-          be able to identify barriers in communication and how to overcome those

-          understand role of listening and can take instructions

-          to clarify in case of lack of clarity

-          understand key elements of workplace etiquette

Session Plan

Number	Duration	Task	Activities	Materials
Task 1	60 Min	Clarify communication and what makes it effective	Instruction, Q&A Exercise Group work	Visual Aid 1.3.1/2/3/4/5/6
Task 2	30  Min	Introduce barriers and bridges of communication	Instruction, Q&A Excercise	Visual Aid 1.3.7/8
Task 3	60 Min	Knowing positive communication	Instruction, Q&A Exercise	Handout Visual Aid 1.3.9/10
Task 4	30 Min	Understanding clear communication	Instruction, Q&A Exercise	Handout Visual Aid 1.3.11/12
Task 5	30 Min	Being a good listener	Instruction, Q&A Group/Role Play	Handout Visual Aid  1.3.13/14
Summary	30 Min			Visual Aid  1.3.15

Clarify communication and what makes it effective             60 Min

Introduce the session by asking trainees how people communicate. List a few statements.

Highlight that as soon as there is interaction with other people, we communicate. Communicating is an important underlying task associated with almost all the work we do. So understanding communication and doing it effectively is very important for all of us.

Ask trainees what communication is. Tell the participants that let us try to understand what communication is.