Explain how to tasks can be clarified through
dialogue
Introduce why clarifying a task is extremely important
to improve dialogue between employee and supervisor/employer. Listening well
and asking, in case of lack of clarity about what is expected in more detail
can prevent misunderstandings and conflict. Refer to earlier discussions about
effective communication and dialogue.
Handout: Please
read out and discuss the following case study
Parveen has
worked in a shoe manufacturing unit for over 5 years and is a proud supervisor
of over 20 machines. She feels very responsible for her employees and has a
great capacity to guide them and explain them how to improve. However, she
herself often faces a lot of pressure from the management. They often ask her
to do tasks, which are way above her capacity and never give her enough details
for these tasks. In the beginning, she felt shy asking for more details to
understand the assignment better, which made it difficult to execute the job. She
would have to work overtime regularly and made mistakes which gave her a lot of
criticism. Over time however, she learnt how to ask questions to clarify the
task, sometimes writes the same down and seeks approval from the management
before she executes the assignment. She also highlights, how much time it takes
and potentially, that she needs to take over time for this work. Today, her
supervisors are much more specific when they give her an assignment, and
provide clear specifications. They also ask whether she has this additional
time at hand and would otherwise make arrangements that she is free to do the
task during here working time. This has reduced her stress and helped her
solving difficult tasks with the support from others. Today she feels that she
has the full support from the management.
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Identify the potential risks where problems could develop.
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Find out how, both employer and employee contributed to
effective dialogue.
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What do you think could be further improved?
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